Return policy

At Lumiara, we strive to ensure our customers are completely satisfied with their skincare products. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy as outlined below.

1. Eligibility for Refunds

• Products must be returned within 7 days of the purchase date.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. How to Request a Refund

• To initiate a return, please contact our customer service at wahajarshad2444@gmail.com with the following information:
  • Order number
  • Product name
  • Reason for the return

3. Return Process

• Once your return request is approved, we will provide you with a return shipping label.
• Pack the item securely in its original packaging and include the receipt.
• Ship the item back to the address provided in the return instructions.

4. Refund Processing

• Refunds will be processed within 7-14 business days after we receive the returned item.
• Refunds will be issued to the original payment method used at the time of purchase.

5. Non-Refundable Items

• Gift cards and sale items marked as non-refundable are not eligible for return.

6. Exchanges

• If you would like to exchange a product, please follow the return process and place a new order for the desired item.

7. Contact Us

• If you have any questions or concerns about our refund policy, please contact our customer service team at wahajarshad2444@gmail.com

Thank you for choosing Lumiara. We appreciate your business!